Privacy Policy

1. Purpose

This Privacy Policy explains how Vakeel AI Solution Private Limited ("Vakeel AI", "we", "our", "us") collects, uses, and protects information shared by users ("you") while using our services. We are committed to maintaining the confidentiality, security, and integrity of your information.

2. Information We Collect

We collect the minimum information necessary to operate the Platform and provide our services effectively. This may include account details, billing information, cases and draft data, invoice details, usage information, and communications with our team.

3. How We Use Your Information

We use information to deliver and improve services, process payments, generate and deliver AI-based Legal Research and drafts, send important updates, and maintain platform security.

4. Confidential Client Data

All client-related and case-related data stored through our Case Management System, DraftGen, or Invoice modules is treated as strictly confidential. It remains visible only to authorised users within your workspace and is accessed by Vakeel AI solely to deliver or maintain the requested services.

5. AI and Generated Content

When you use Vakeel AI's features such as DraftGen or AI Legal Research (Vakai), your inputs ("prompts") and generated outputs are processed securely within our system to provide accurate and contextual responses.

Vakeel AI may use anonymised and aggregated prompt data and outputs — which contain no personal, client, or case-identifiable information — to improve and train its AI models and enhance the overall accuracy and performance of the Platform.

All documents, Case Data, client names, billing data, and confidential information uploaded through the Case Management System, Invoice, etc remain strictly private and are never used for training or analytics purposes.

6. Data Sharing

We may share limited data with trusted service partners (payment processors, hosting providers, communication tools) who are bound by confidentiality and may use the data only for the intended purpose.

7. Data Retention and Deletion

We retain your data while your account remains active. Upon deletion, data is securely removed from active systems after fulfilling any legal or contractual obligations.

8. Cookies and Analytics

We use essential cookies for login and optional analytics cookies to improve user experience. You may manage or disable cookies through your browser.

9. Security

We apply appropriate technical and organisational measures to protect your information. While we take every reasonable step, no online service can guarantee absolute security, and users are encouraged to maintain strong passwords.

Updates

We may update this Policy periodically to reflect product improvements or legal requirements. The latest version will always be available on our website, and significant changes will be communicated in advance.

Contact Information

Contact us:
Phone: 8130737037 / Monday - Friday (9:00 - 18:00)